Performance Metrics and Management

The use of quantitative techniques to measure Key Performance Indicators (KPIs) is a valuable management tool for identifying where performance can be improved and where attention should be focused.

The successful application of such techniques firstly requires a careful analysis of the essential functions within an activity centre to establish their interdependencies and criticalities. The results of this analysis can then be distilled into the specification of performance metrics and KPIs that can assist management in monitoring key activities in operational timescales and help identify opportunities for improvement.

Example: Metrics Specification for Process Improvement

Client:     NATS

Egerton Consulting was awarded a contract to review and develop performance metrics to help achieve improvements in software development and support. The definition of both technical and commercial metrics are appropriate in considering performance indicators ranging from development efficiency to software reliability. Statistical methods were applied with advantage to specify metrics that help in identifying areas for improvement.